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eCommerce Manager

WARNING:  Reading this job description may cause you to change your life and embark on a career with tremendous satisfaction and meaning. Proceed with caution.

 

We’re Eargo and we’re on a mission... to disrupt and transform the hearing health industry, forever! If disrupting is not something you’re looking for, we suggest you move onto the next job posting. We’re looking for those passionate individuals who jump out of bed in the morning dreaming of new ways to improve the lives of our customers, while eating their corn flakes, riding their unicycles to work catching Pokémon (wait– is that even still a thing?). So, you guessed it, we’re a different sort. 

We’re tech geeks and dreamers. We believe that every v

oice is unique and every idea is worth talking about. Moreover, we believe in passion and having fun. Because it takes passion to change the world and if you have passion in what you’re doing, you naturally have fun doing it. But, we do have a serious side. Over 48 million Americans currently experience hearing loss and 80% of them do nothing about it. Their denial has many different shades, but more often than not it’s related to social stigma. We at Eargo find that un-cool! And that’s why we exist… to give people their hearing without the social stigma so that they can go on being the cool person they are. That’s why we get out of bed in the morning and we take that seriously. 

 

Does this sound like a place you want to work? Well, you’re in luck. We’re looking for some great minds to join us on our journey.

 

Reporting in to the Head of Digital, the eCommerce Manager will be responsible for Eargo’s online store. Our store is critical to Eargo’s success, and the eCommerce Manager will play a key role in shaping it. This role requires someone with a track record of success, who’s demonstrably improved online ordering experiences. The candidate should have sound grasp of product development, and should be comfortable working in a lean agile system. This role will be part of a small, dynamic team that’s highly results-oriented.

 

This is what you’ll be doing:

  • Be the day-to-day Product Owner for Eargo’s online store
  • Focusing relentlessly on creating a best-in-class experience
  • Planning and prioritizing new feature requests and working with development team on the execution of your improvement roadmap
  • Partnering with design team to optimize user journey across platforms (mobile/tablet/desktop)
  • Identifying bugs that impact user experience and work with development team to neutralize them
  • Working with QA to map out store test plans in support of regular releases
  • Managing and optimizing performance of 3rd party vendors (IE payment processors, financing partners)
  • Using analytics to identify insights and opportunities for testing
  • Implementing the A/B tests you’ve identified to help improve performance
  • Working with Online Marketing team on advertising plans to support direct sales on the store (ex: Product Listing Ads)
  • Partnering with Email Manager to develop programs to improve revenue per customer and overall store conversion
  • Contributing to SEO plans to improve organic ranking of Eargo web properties
  • Leading review of alternative cart solutions; oversee migration to alternative solution if one is ultimately selected
  • Staying abreast of ecommerce best practices and the latest tools to improve performance and provide a competitive advantage
  • Leading expansion into new countries/languages, when required
  • Must-haves:
  • Bachelors Degree, with at least 4 years experience working in digital/ecommerce
  • Sound grasp of conversion rate optimization for ecommerce, including understanding consumer behavior in online stores
  • Good understanding of product development and how to evolve an online platform so it provides an increasingly better experience
  • Experience working with developers, and with agile development cycles
  • Proficient knowledge of Google Analytics
  • Sound understanding of digital marketing tactics and how they drive sales (SEM, Email, Display, Social Media, etc)
  • Great attitude; able to work in a very dynamic environment

Nice-to-haves:

  • Experience with SEO tool, like MOZ
  • Experience with Optimizely an asset
  • Familiarity with Spree commerce platform
  • Experience working with Salesforce

Does this sound like you? 

If so, let’s talk.

 

Eargo is an Equal Opportunity Employer committed to hiring a diverse workforce.  We offer a competitive compensation and benefits package including stock options.  

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